Created an advanced MR ticketing interface that enables maintenance workers to view active tickets, browse detailed information, and place 3D attachments (models, PDFs, images, text) directly in physical space as persistent holograms.
Services Spatial Computing Solutions, Mixed Reality Interface Development, Enterprise Integration, Maintenance Workflow Optimization, Remote Assistance Implementation Technology HoloLens, OpenXR, Unity3D, SharePoint, Office365 Challenge Tab d.d. faced significant challenges in their battery maintenance operations with traditional paper-based ticketing systems. Maintenance workers needed instant access to detailed technical information, 3D documentation, and expert consultation while working in the field. The existing workflow was inefficient, prone to errors, and lacked real-time collaboration capabilities, leading to increased downtime and maintenance costs. Solution Developed an advanced spatial computing interface that revolutionizes maintenance workflows through holographic ticket management. The system allows workers to view active maintenance tickets as spatial holograms, access detailed technical documentation, and place 3D models, PDFs, and images directly in physical space for contextual reference. Integrated seamlessly with Office365 for authentication and SharePoint for comprehensive asset management, with RemoteAssist connectivity enabling real-time expert consultation. Key Benefits Achieved Reduction in maintenance completion time Eliminated paper-based documentation errors Enhanced knowledge transfer between teams Improved first-time fix rates Real-time expert consultation reducing travel costs Streamlined training process for new technicians Comprehensive digital audit trail for maintenance activities Increased worker safety through hands-free information access Project Overview Keywords: Hololens, XR, maintenance, spatial positioning, holograms Client: Tab d.d. Sector/Industry: Production, Service work, maintenance